At WebAmes, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our web development services.
1. Information We Collect
Information You Provide to Us
We collect information that you voluntarily provide when you:
- Request a Quote: Name, email address, phone number, company name, and project details
- Contact Us: Name, email address, and any information included in your message
- Engage Our Services: Business information, payment details, and project-specific requirements
- Subscribe to Updates: Email address for newsletters or service updates (if applicable)
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our site
- Referring website addresses
- Geographic location (country/city level)
2. How We Use Your Information
We use the information we collect for the following purposes:
- Provide Services: To deliver web development, design, and related services
- Client Communication: To respond to inquiries, provide quotes, and manage projects
- Project Delivery: To understand your requirements and deliver customized solutions
- Payment Processing: To process invoices and payments for our services
- Improve Our Services: To understand how our website is used and enhance user experience
- Send Updates: To send project updates, important service announcements, or relevant industry information
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
- Service Providers: We may use trusted third-party services for payment processing, email delivery, hosting, or analytics. These providers are contractually obligated to protect your data.
- Subcontractors: For complex projects, we may work with vetted subcontractors (designers, developers). They only receive information necessary to complete the work.
- Legal Requirements: We may disclose information if required by law, court order, or to protect our legal rights.
- Business Transfers: If WebAmes is acquired or merged with another company, your information may be transferred as part of that transaction.
- With Your Consent: We may share information with your explicit permission for specific purposes.
4. Data Security
We implement industry-standard security measures to protect your personal information:
- SSL/TLS encryption for all data transmission
- Secure servers and encrypted databases
- Restricted access to personal information on a need-to-know basis
- Regular security audits and updates
- Password-protected client portals for project files and communications
However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Remember your preferences and settings
- Understand how you interact with our website
- Improve site performance and user experience
- Analyze website traffic and visitor behavior
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
6. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Opt-Out: Unsubscribe from marketing communications at any time
- Data Portability: Request your data in a structured, commonly used format
- Object to Processing: Object to certain types of data processing
To exercise any of these rights, please contact us using the information below.
8. Data Retention
We retain your personal information only for as long as necessary to:
- Provide you with requested services and support
- Comply with legal, tax, and accounting obligations
- Resolve disputes and enforce our agreements
- Maintain business records for legitimate business purposes
Project files and communications are typically retained for the duration of the project plus a reasonable period afterward for reference and support purposes.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, particularly for clients in Tanzania and Mauritius. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on this page with a new "Last Updated" date
- Sending an email notification to clients (for material changes)
Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.
12. GDPR Compliance (EU Users)
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):
- Legal basis for processing: Contractual necessity, legitimate interests, and consent
- Right to lodge a complaint with your local data protection authority
- Right to withdraw consent at any time (where consent is the legal basis)
- Right to data portability and restriction of processing
By using WebAmes services, you acknowledge that you have read and understood this Privacy Policy.